FAQ
Yes, you need to register for making purchases on our site as registering with us will help you as:
- All your online purchase history is saved in your account for easy future shopping.
- You can shop faster and have access to your previous orders.
- We can send you special offers from time to time.
Yes! you can login into your account anytime and change or update your profile details. Alternatively, you
can contact our customer care team for assistance through email or call.
We offer FREE SHIPPING on all orders irrespective of size across Australia except for some remote
places that are not covered by our postal or courier partners.
Our orders are delivered within 3-10 business days. Our records show that most orders are delivered within
3-7 business days but we advise you to allow us up to 10 working days. For further information, please
visit our Shipping Policy
Yes, you can change or update your order before it is shipped. To make changes, please contact our customer service team on 1300-990-073 immediately.
Please note that once your order is shipped, we would not be able to change or update your order.
Yes, you can cancel your order anytime until its status is not shipped. Please contact our customer care team on 1300-990-073 immediately to cancel your order in case its under processing. For more information on order cancellation, please visit our Shipping Policy.
Please Note: We would not be able to cancel your order once your order is shipped.
Yes, we offer hassle-free 100% Money Back Guarantee when it comes to returns and refunds. For more
information on our returns policy, Please visit our Shipping & Return
policy.
Please visit our website, click on the “Sign In” button. This will direct you to the Customer Login page.
Click on the “Forgot Password” button and you will receive an email with your password details into your
registered email address. If this does not work, please contact our customer care team on 1300-990-073
or email us at contact@discountpetcare.com.au for assistance.
Auto-delivery at Discount Pet Care is an automatic service to generate orders at frequency of your choice.
It ensures that you never run out of pet supplies. With auto-delivery program, you don’t have to remember
to stock your pet supplies as the products will arrive at the scheduled time chosen by you.
Yes, you can add or change products in your auto-delivery order by contacting our customer care executive.
You can even change/update your delivery address or cancel the order at any time. Please call us on our
toll free 1300-990-073 or email us at contact@discountpetcare.com.au for any
changes/updates/cancellations.
Yes, shopping with DiscountPetCare.Com.au is completely secure. We offer 100% safe and secure online shopping
experience. We do not share your personal details including credit card information with anyone. Following
the Australian security standard guidelines, we have 256 bit encryption (SSL technology) on our payment
gateways and we strictly adhere to the PCI (Payment Card Industry) standards. For more information, visit
our Privacy Policy.
All images shown are for illustration purposes only. Actual product may vary due to product enhancement or
supplier change. Sometimes, due to differences in monitors, colors of products may also appear different
to those shown on the site. Also, some products may have an associated image only, which are for reference
and illustration purpose only.